nngroup.com / .nngroup-com

Making everyone figure out AI alone creates chaos and risk. Ops teams must step up: analyze workflows, pilot tools, and support adoption systematically.

Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. January 20 - January 29, 2026.

Edge cases aren't rare; they're real life. Design for messy situations like name changes, shared accounts, and bad actors from day one.

AI prototyping tools follow general directions but lack the judgment and nuance of an experienced designer.

Unsure where to start? Use this collection of links to our articles and videos to learn about recommendations for designing AI products and features.

Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.

Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.

Google's new AI Mode provides a new way to search the web but is hampered by discoverability and navigation issues -- especially for AI novices.

In the managed-UX integration model, UXers report to UX leadership, stay connected to their peers, and work daily with product teams to drive outcomes.

Foils are fake (but plausible) options in screeners that catch inattentive or dishonest participants, protecting data quality and saving time.