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Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.

AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.

How people react to being told that AI helped create a piece of content varies with audience, context, the nature and degree of AI use.

Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.

AI-agent power users curate 3 kinds of context: global (across tasks), local (task-specific), and ambient (raw streams like email).

Unsure where to start? Use this collection of links to our articles and videos to learn about recommendations for designing AI products and features.

Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. December 2 - December 15, 2026.

AI tools make it feasible to build fully interactive prototypes of complex interfaces so you can test them with users earlier in the design process.

NN/G uses AI for clarity, formatting, and critique, but humans retain editorial judgment and responsibility for every article.

Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.