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Emily Lampert, Head of Product Support at Anthropic, shares the real-world impact of this AI-first approach.

Some customers just don't believe an AI agent - even when it's right. Here are some tips to bridge the gap and foster trust in AI-powered support.

We ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.

Building vs buying an AI agent: Intercom's CTO unpacks why taking a DIY approach could cost you more in the long run.

AI models are getting cheaper, faster, and more accessible - but what does that mean for businesses and product builders?

Discover how Intercom safeguards customer data through robust privacy controls, LLM threat protection, and industry-leading security measures.

The open questions raised by the rise of AI are now getting answers. Intercom co-founder and Chief Strategy Officer, Des Traynor, explores the impact of AI.

We spoke with Constantina Samara, Head of Customer Support at Synthesia, about how AI is reshaping customer service.

Discover how Intercom's customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.

Natalie Hurst, Director of Customer Success at Nuuly, on her experience adopting AI in customer service.