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Learn what the four key roles in an AI-first support team look like in practice, and why your AI performance will inevitably drift without them.

Learn how CX Score has evolved to provide deeper, more actionable insights.

Introducing new AI-first roles doesn't mean your existing functions disappear, but they do need to evolve. Here are the roles needed to get AI off the ground in a meaningful way.

Intercom is now a Shopify Plus Technology Partner. Learn more about what this partnership means for merchants and what's coming next.

Your support org will need to look different in 2026. To help you plan, we've created a five-week series outlining the roles, skills, org design, and operating model you'll need to build a modern, AI-ready support team.

Learn about the two types of AI demos - and why we called Fin live on stage at Pioneer.