intercom.com

AI metrics introduce more data than ever, and this visibility requires support teams to adapt their approach to problem solving. Here's what we learned.

Don't wait for customer complaints to learn your system is broken. Learn how heartbeat metrics help engineering teams detect reliability issues faster and keep customers happy.

At a product design vibe coding hackathon, three designers used AI to rebuild the Intercom Design website. Here's how we did it and what we learned.