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That changes everything. This is the spot, your spot, a spot worth protecting. Trees understand the power of the neighborhood and the value of good neighbors. Trees can't be anonymous, and th ...

The reason we train is to get better. Every successful product goes from version 1.0 to 2.0, eventually. Very few people still drive a Model T. It's not perfect, not yet. But we ship the work ...

The slogan is "when you care enough to send the very best." But more accurately, it's "when you don't care enough to be on the hook." For a low-stakes social int ...

Last week's book list was a success, and I realized that it would work even better with others. Bookstores work precisely because they stack the books right next to each other. Even though ea ...

This is one of the most famous comedy bits of all time: But why is it funny? The disconnect between experiencing it and explaining it represents one of the challenges of teaching. It's also a ...

At a recent Q&A, a small businessperson asked how to get clients to be more alike, willing to engage in systemic work that would be easier to deliver and offer a simpler path to getting the job ...

When things don't turn out the way you pictured, how long does it take for you to move on? Reducing this window of disappointment unlocks the path to creativity and leadership. People who get ...

If the stakes are high enough and the duration you need to keep it together is short enough, can you control your response? Because if we can do it then, we can learn to do it now. Acknowledging th ...

Danny Meyer and Will Guidara have each written fabulous books about hospitality. They missed one thing. The customers who get the most authentic and lasting hospitality are the ones who deserve it.

We don't have written records, but I'm imagining that groups of cavemen made decisions around the fire in largely the same way we run sophisticated organizations today. About a hundred ...