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Nielsen Norman Group: UX Training, Consulting, & Research
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26 days
26d
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UX and CX Merge: The Shift from Products to Journeys
Organizations are starting to merge user experience and customer experience into a single function, setting the foundation for a journey-centric-experience practice.
https://newsreadery.com/go/0740589ff6336adbbe7f9ee2e9675016
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