Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's deploying that tech for other things.
The complaint does not say exactly how the wigs and do-rag helped Luther Davis assume three different identities and get, at one point, a $4 million loan.
"The computer program that they implemented for the warehouse wasn't working effectively ...things were being marked as shipped, but they weren't shipped."